Gabbott, Mark <br/><br/>
Consumers and services / 
Mark Gabbott and Gillian Hogg 
 - Chichester :  John Wiley & Sons,  1998 
 - xi, 271 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471962694  RM136.68 
<br/><br/><label>LCCN: </label>97-045612 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Relations marketing<br/>Service industries--Marketing<br/>Professions--Marketing<br/>Consumer behavior<br/>Customer relations--Case studies