Anderson, James C. Business market management : understanding, creating, and delivering value / James C. Anderson, James A. Narus - Upper Saddle River, N. J. : Prentice Hall, 1999 - xvii, 430 p. : ill. ; 24 cm. Includes bibliographical references and index ISBN: 0135226570 RM301.50 LCCN: 98-042009 Subjects--Topical Terms: Industrial marketing