TY  - BOOK
AU  - Johns,Nick
AU  - Lee-Ross,Darren
TI  - Research methods in service industry management
SN  - 0304335126
PY  - 1998///
CY  - London
PB  - Cassell
KW  - Service industries
KW  - Management
KW  - Research
KW  - Methodology
N1  - Includes bibliographical references (p. 188-191) and index
ER  -