Johns, Nick <br/><br/>
Research methods in service industry management / 
Nick Johns and Darren Lee-Ross 
 - London :  Cassell,  1998 
 - aix, 196 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 188-191) and index 
<br/><br/><label>ISBN: </label>0304335126  RM298.10 
<br/><br/><label>LCCN: </label>99-183799 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Research--Methodology