Oakland, John S. <br/><br/>
Cases in total quality management / 
John S. Oakland and Leslie J. Porter 
 - Oxford :  Butterworth-Heinemann,  1994 
 - xxii, 271 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0750615656  RM44.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies