de Winter, Chris <br/><br/>
Selling by telephone :  how to turn cold calling into hot profit / 
Chris de Winter 
 - 3rd ed. 
 - London :  Kogan Page,  1998 
 - 127 p. :  ill. ;  22 cm. 
<br/><br/> Published in association with the Royal Bank of Scotland 
<br/><br/><label>ISBN: </label>0749426764  RM66.53 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone selling<br/>Telemarketing