TY  - BOOK
AU  - Abromovitz,Hedy Gruenebaum
AU  - Abromovitz,Les
TI  - Insuring quality: how to improve quality, compliance, customer service, and ethics in the insurance industry 
SN  - 1574441507
PY  - 1998///
CY  - Boca Raton, Fla.
PB  - St. Lucie Press
KW  - Insurance companies
KW  - Management
KW  - Insurance
KW  - Marketing
KW  - Quality assurance
N1  - Includes index
UR  - http://lcweb.loc.gov/catdir/toc/97-227877.html.
ER  -