Lundin, William, 1923- Working with difficult people William Lundin, Kathleen Lundin - New York AMACOM 1995 - 88 p. ; 25 cm. - The WorkSmart series . ISBN: 0814478387 RM28.90 LCCN: 95-24862 Subjects--Topical Terms: Conflict management--Case studiesInterpersonal relations--Case studies