TY  - ADVS
AU  - Earl,Lawrence
AU  - Tietjen,Tina
TI  - When I'm calling you
PY  - 1978///
CY  - London
PB  - Video Arts
KW  - Telephone etiquette
N2  - This video demonstrates how to deal with incoming calls, the training for all staff who takes outside calls. It concludes by showing how much easier it is to handle incoming calls correctly
ER  -