TY  - BOOK
AU  - Carter,Wendy
TI  - Customer service
SN  - 0070111979
PY  - 1994///
CY  - New York
PB  - McGraw-Hill Book
KW  - Customer services
KW  - Customer service
KW  - Problems, exercises
N1  - Volume includes'Trainer's guide' text section,'Participant's guide' section with reproducible exercises, and a collection of slides; Text is a accompanied by slides and available in media collection
ER  -