Carter, Wendy

Customer service / Wendy Carter - New York : McGraw-Hill Book, 1994 - 1v. (various pagings) : illustrations ; 30 cm+ slide. - MH One-Day Workshop Series .

Volume includes'Trainer's guide' text section,'Participant's guide' section with reproducible exercises, and a collection of slides. Text is a accompanied by slides and available in media collection.

0070111979 RM456.50

94-13298


Customer services.
Customer service--Problems, exercises.