Carter, Wendy <br/><br/>
Customer service / 
Wendy Carter 
 - New York :  McGraw-Hill Book,  1994 
 - 1v. (various pagings) :  illustrations ;  30 cm+ slide. 
 - MH One-Day Workshop Series .
<br/><br/> Volume includes'Trainer's guide' text section,'Participant's guide' section with reproducible exercises, and a collection of slides.  Text is a accompanied by slides and available in media collection. 
<br/><br/><label>ISBN: </label>0070111979  RM456.50 
<br/><br/><label>LCCN: </label>94-13298 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer service--Problems, exercises.