Pike, John R. <br/><br/>
TQM in action :  a practical approach to continuous performance improvement / 
John Pike and Richard Barnes 
 - 2nd ed. 
 - London :  Chapman & Hall,  1996 
 - 362 p. :  ill. ;  24 cm. 
<br/><br/>includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0412715309  RM145.58 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management