TY  - BOOK
AU  - Anschutz, Eric E.
TI  - TQM America: how America's most successful companies profit from total quality management 
SN  - 983899684X
PY  - 1996///
CY  - Kuala Lumpur
PB  - Synergy Books International
KW  - Total quality management
KW  - United States
ER  -