Johnson, Richard S. <br/><br/>
TQM :  management process for quality operations / 
 Total quality management :  management process for quality operations 
Richard S. Johnson 
 - Kuala Lumpur :  Synergy Book International,  1997 
 - xiii, 336 p. :  ill. ;  22 cm. 
 - Synergy quality series ASQC total quality management series ;  volume II .
<br/><br/><label>ISBN: </label>9838999482  RM31.70 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Quality control