TY  - BOOK
AU  - Schmidt,Warren H.
AU  - Finnigan,Jarome P.
TI  - TQ Manager: a practical guide for managing in a total quality organization 
SN  - 1555425593
PY  - 1993///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Total quality management
N1  - Koleksi Bacaan Ringan; references p. 185-187
ER  -