Schmidt, Warren H. TQ Manager : a practical guide for managing in a total quality organization / Warren H. Schmidt, Jerome P. Finnigan - San Francisco : Jossey-Bass, 1993 - 196 p. : ill. ; 24 cm. - Jossey-Bass management series . Koleksi Bacaan Ringan references p. 185-187 ISBN: 1555425593 Subjects--Topical Terms: Total quality management