TY  - BOOK
AU  - O'Neil,Rosanna
TI  - Total quality management in libraries: a sourcebook 
SN  - 1563082470
PY  - 1994///
CY  - Englewood, Colo.
PB  - Libraries Unlimited
KW  - Library administration
KW  - United States
KW  - Total quality management
ER  -