TY  - BOOK
AU  - Martin,Lawrence L.
TI  - Total quality management in human service organizations
SN  - 0803949499
PY  - 1993///
CY  - Newbury Park
PB  - Sage Publications
KW  - Human services
KW  - United States
KW  - Management
KW  - Total quality management
N1  - 'Published in cooperation with the University of Michigan, School of Social Work'; References : p. 104-107
ER  -