Gitlow, Howard S. Total quality management in action / by Howard S. Gitlow and Shelly J. Gitlow. - Englewood Cliffs, N.J : PTR Prentice Hall, 1994. - 266 p. : ill. ; 23 cm. Koleksi Bacaan Ringan. ISBN: 0131386034 RM85.77 Subjects--Topical Terms: Total quality management.