TY  - BOOK
AU  - Smith,Douglas N.
AU  - Bridge,Jacquelyn C.
TI  - Total quality management for custodial operations: a guide to understanding and applying the keyelements of total quality management 
SN  - 1884015514
PY  - 1994///
CY  - Delray Beach, Fla.
PB  - St. Lucie Press
KW  - Total quality management
N1  - Koleksi Bacaan Ringan
ER  -