Total quality management for custodial operations :  a guide to understanding and applying the keyelements of total quality management / 
Edited by Douglas N. Smith and Jacquelyn C. Bridge ...et al. 
 - Delray Beach, Fla. :  St. Lucie Press,  1994. 
 - 113 p. :  ill. ;  28 cm. 
<br/><br/> Koleksi Bacaan Ringan. 
<br/><br/><label>ISBN: </label>1884015514  RM180.06 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.