Tenner, Arthur R. <br/><br/>
Total quality management :  three steps to continuous improvement / 
Arthur R. Tenner, Irving J. DeToro. 
 - Reading, Mass. :  Addison-Wesley,  1992. 
 - 266 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0201563053  RM84.30 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.