Oakland, John S. <br/><br/>
Total quality management :  the route to improving performance / 
by John S. Oakland. 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  1993. 
 - 463 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0750609931  RM54.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Performance standards.