Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
Joel E. Ross. 
 - 2nd ed. 
 - Delray Beach, Fla. :  St. Lucie Press,  1994. 
 - 465 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0749413468  RM83.66 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.