TY  - BOOK
AU  - George,Stephen
AU  - Weimerskirch,Arnold
TI  - Total quality management: strategies and techniques proven at today's most successful companies 
SN  - 0471595381
PY  - 1994///
CY  - New York
PB  - John Wiley & Sons
KW  - Total quality management
KW  - United States
KW  - Malcolm Baldrige National Quality Award
ER  -