Harrington, H. James, <br/><br/>
Total improvement management  the next generation in performance improvement 
H. James Harrington. 
 - New York:  McGraw-Hill,  1995. 
 - xvii, 488 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>0070267707  RM78.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality assurance.