Haines, Stephen G., Sustaining high performance the strategic transformation to a customer-focused learning organization by Stephen G. Haines with Katie McCoy. - Delray Beach, Fla. St. Lucie Press 1995. - 276 pages : illustration, ; 24 cm. p. 267-269. ISBN: 1884015557 RM133.47 Subjects--Topical Terms: Strategic planning