TY  - BOOK
AU  - Karlof,Bengt
AU  - Ostblom,Svante
TI  - Benchmarking: a signpost to excellence in quality and productivity 
SN  - 0471941808
PY  - 1993///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Benchmarking (Management)
N1  - Bibliography : p. [188]
ER  -