Karlof, Bengt, 1939- Benchmarking : a signpost to excellence in quality and productivity / Bengt Karlof and Svante Ostblom ; translated by Alan J. Gilderson - Chichester : John Wiley & Sons, 1993 - vii, 197 p. : ill. ; 23 cm. Bibliography : p. [188] ISBN: 0471941808 Subjects--Topical Terms: Benchmarking (Management)