Dee, David  <br/><br/>
Stand-out service:  talk straight, think positive, and smile! / 
writer : David Dee ; compiled by the editors of Customers first ; illustrator : Jeanne Fisher. 
 - Chicago:  The Dartnell Corporation,  1994. 
 - 227 p. :   ill. ;   22 cm. 
 - The customer service rep's survival guide series  vol.1 .
<br/><br/><label>ISBN: </label>0850132045  RM86.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations