Zemke, Ron <br/><br/>
The Service edge :  101 companies that profit from customer care / 
by Ron Zemke with Dick Schaaf ; foreword by Tom Peters 
 - New York :  Plume,  1990 
 - 584 p. :  ill. ;  23 cm. 
<br/><br/> The Service Edge previously appeared in an NAL Books edition, 1989 
<br/><br/><label>ISBN: </label>0452264936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States<br/>Service industry--Management--United States