Peterson, Charlotte A. <br/><br/>
Secretary's problem solver  word-for-word scripts for coping with difficult situations/  
Charlotte A. Peterson. 
 - Englewood Cliffs, N.J. :  Prentice-Hall,   1990. 
 - 303 p. : ill. ; 25 cm. 
<br/><br/><label>ISBN: </label>0138022577 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Secretaries<br/>Oral communication