TY - BOOK AU - Green,Jeremy Swinfen AU - Talwar,Rohit TI - Reengineering the business SN - 5RM5998.00 PY - 1994/// CY - London PB - BBC Enterprises KW - Total quality management KW - Organizational change KW - Reengineering (Management) KW - Industrial management N1 - vol.1; Introducing reengineering -; vol.2; Making reengineering work -; vol.3; Reengineering in action N2 - The videos explains the fundamental elements of an important and increasingly popular management tool which allows organizations to make dramatic improvements in service, quality and efficiency through rethinking and redesigning critical business process ER -