Crosby, Philip B. <br/><br/>
Quality without tears :  the art of hassle-free management / 
Philip B. Crosby. 
 - New York :  McGraw-Hill,  1984. 
 - xiii, 205 p. ;  21 cm. 
<br/><br/><label>ISBN: </label>007014530X  RM80.69 0070145113  RM47.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance.