Hoyle, David. <br/><br/>
Quality systems handbook / 
David Hoyle. 
 - Oxford :  Butterworth-Heinemann,  1994. 
 - 380 p. ;  24 cm. 
<br/><br/>p.(367)-368 
<br/><br/><label>ISBN: </label>0750616903 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance--Management.<br/>Quality control--Standards.