TY  - BOOK
AU  - Brophy,Peter
AU  - Couling,Kate
TI  - Quality management for information and library managers
SN  - 0566077256
PY  - 1996///
CY  - Aldershot
PB  - Gower
KW  - Library administration
KW  - United Kingdom
KW  - Information services
KW  - Administration
KW  - Total quality management
ER  -