TY  - BOOK
AU  - Townsend,Patrick L.
AU  - Gebhardte,Joan E.
TI  - Quality in action: 93 lessons in leadership, participation, and measurement 
SN  - 0471552062
PY  - 1992///
CY  - New York
PB  - John Wiley & Sons
KW  - Total quality management
KW  - Industrial management
ER  -