Townsend, Patrick L. <br/><br/>
Quality in action :  93 lessons in leadership, participation, and measurement / 
Patrick L. Townsend, Joan E. Gebhardt 
 - New York :  John Wiley & Sons,  1992 
 - 262 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0471552062  RM48.47 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Industrial management