TY  - BOOK
AU  - Dickens,Paul
TI  - Quality and excellence in human services
T2  - The Wiley series in clinical psychology
SN  - 0471940542
PY  - 1994///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Quality Assurance, Health Care
KW  - Total quality management
ER  -