Fletcher, Shirley. <br/><br/>
Quality and competence :  integrating competence and quality initiatives  / 
Shirley Fletcher. 
 - London :  Kogan Page  1993. 
 - 119 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>0749407069 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Communicative competence.<br/>Social skills.