TY  - BOOK
TI  - Quality h[videorecording]: total customer service 
PY  - 1992///
CY  - London
PB  - Taylor Made Film
KW  - Customer services
KW  - Customer relations
KW  - Case studies
N1  - Part I. Lampeter & Son (16 min.) - Part II. Case studies ; featuring British Gas, Digital, Texaco (45 min.)
N2  - The video talks on how to give customer service by meeting customer's need
ER  -