TY  - BOOK
AU  - Huddleston,Kathryn
TI  - Back on the quality track: how organizations derailed & recovered 
SN  - 0814402828
PY  - 1995///
CY  - New York
PB  - AMACOM
KW  - Total quality management
KW  - United States
KW  - History
KW  - Quality control
KW  - Quality of products
ER  -