TY  - BOOK
AU  - Hoie,Tore A.
TI  - Performance control: service and resource control in complex IBM computing centres 
SN  - 0444865178
PY  - 1982///
CY  - Amsterdam
PB  - North-Holland Pub. Co.
KW  - Data processing service centers
KW  - Management
N1  - Includes index
ER  -