Prottas, Jeffrey Manditch <br/><br/>
People processing 
the street-level bureaucrat in public service bureaucracies / Jeffrey Manditch Prottas 
 - Mass  Lexington Books : Lexington  1979 
 - xii, 179 p. ; 23 cm. 
<br/><br/> Includes index. 
<br/><br/>Bibliography: p. 171-175. 
<br/><br/><label>ISBN: </label>066902628X 
<br/><br/><label>LCCN: </label>78-019567 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social workers--United States--Case studies<br/>Middle managers--United States--Case studies<br/>Bureaucracy--Case studies<br/>Interorganizational relations--Case studies