TY  - BOOK
AU  - Back,Ken
AU  - Back,Kate
TI  - Assertiveness at work: a practical guide to handling awkward situations 
PY  - 1982///
CY  - London
PB  - McGraw-Hill
KW  - Executive ability
KW  - Assertiveness (Psychology)
KW  - Management
KW  - Psychological aspects
N1  - Includes index
ER  -