Etienne-Hamilton, E. C., <br/><br/>
Operations strategies for competitive advantage  text and cases 
by E. C. Etiennne-Hamilton. 
 - Fort Worth, TX.  Dryden Press  1994. 
 - xvi, 559 pages. :  illustrations. ;  24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0030976685  RM265.79 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Production management--Case studies.<br/>Consumer satisfaction