TY  - BOOK
AU  - Carlzon,Jan
TI  - Moments of truth
SN  - 0060915803
PY  - 1989///
CY  - New York
PB  - Perennial Library
KW  - Scandinavian Airlines System
KW  - Management
KW  - Aeronautics, Commercial
KW  - Sweden
KW  - Airlines
KW  - Corporate turnarounds
N1  - Reprint with new introduction.  Originally published: Cambridge, Mass : Ballinger Pub. Co., 1987
ER  -