Kotler, Philip. Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens. - Upper Saddle River, N. J. : Prentice-Hall, 1996. - 704 p. : ill. ; 25 cm. includes bibliographical references and index. ISBN: 0133956253 RM156.80 Subjects--Topical Terms: Hospitality industry--Marketing.Tourist trade--Marketing.