TY  - BOOK
AU  - Donath,Bob
TI  - Managing sales leads: how to turn every prospect into a customer 
SN  - 0844235997
PY  - 1995///
CY  - Lincolnwood, Ill.
PB  - NTC Business Books
KW  - Sales management
KW  - Customer relations
KW  - Communication in marketing
N1  - American Marketing Association
ER  -