Managing sales leads :  how to turn every prospect into a customer / 
Bob Donath ... [et al.]. 
 - Lincolnwood, Ill. :  NTC Business Books,  1995. 
 - 417 p. :  ill. ;  23 cm. 
<br/><br/> American Marketing Association. 
<br/><br/><label>ISBN: </label>0844235997  RM111.89 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sales management.<br/>Customer relations.<br/>Communication in marketing.